Carbon Reduction Plan

24/7 Exceptional Care

Delivering Quality Care with a Sustainable Vision

Introduction:

At 24/7 Exceptional Care, we are committed not only to delivering outstanding healthcare staffing solutions but also to safeguarding the environment for future generations. As a leading care staffing agency in the UK, we recognise that the healthcare sector, including its operational and logistical components, has a significant environmental footprint.

From transportation and office energy use to digital operations and procurement, our activities generate carbon emissions that contribute to climate change. As providers of critical care support, we believe it is our duty to also care for the environment — integrating sustainability into our business model and everyday practices.

This Carbon Reduction Plan outlines our strategic approach to reducing emissions across all areas of our operation. It aligns with the UK Government’s commitment to achieve net-zero carbon emissions by 2050 and reflects our own internal target of reaching net-zero by 2045. Our plan demonstrates how sustainability can coexist with high-quality care delivery — through responsible choices, innovation, and leadership.

Sustainability Objectives

Our environmental goals are guided by measurable, accountable, and realistic targets:

  • Reduce our operational carbon emissions by 20% by 2027, working steadily toward net-zero emissions by 2045.
  • Embed sustainability within every aspect of our business — from staffing logistics and transportation to office practices and supplier choices.
  • Engage and empower our team so that every member understands and supports our environmental objectives.
  • Lead by example within the care staffing industry, encouraging partners and clients to adopt eco-friendly practices.

Use data and performance tracking to monitor, analyse, and continuously improve our environmental efforts.

Scope of the Plan

This plan applies across all operational and strategic areas of 24/7 Exceptional Care, including:

  • Head Office and Local Branches: Energy use, utilities, digital systems, and office materials.
  • Field Staff and Mobile Workforce: Transport emissions, equipment use, and remote work impact.
  • IT and Digital Systems: Cloud storage, internal communication tools, and system efficiencies.
  • Recruitment and Client Operations: Travel policies, face-to-face interactions, and virtual recruitment processes.
  • Procurement and Vendor Partnerships: Environmental standards for goods and services we purchase or endorse.
  • Culture and Internal Policy: Education, training, and behavioural initiatives across all teams.

Key Areas of Focus

  1. Energy Efficiency and Technology
  • Efficient Office Systems: Use low-energy appliances, LED lighting, and smart energy controls in our offices.
  • Green IT Services: Choose cloud platforms and service providers that use renewable energy and optimise system efficiency.
  • Remote Work Support: Equip remote and hybrid teams with guidance for energy-efficient home office setups.
  1. Sustainable Procurement
  • Environmentally Responsible Suppliers: Partner only with suppliers who meet verified environmental standards.
  • Eco-Friendly Equipment: Prioritise long-lasting, energy-efficient IT and office equipment.
  • Go Paperless: Transition to digital systems for contracts, timesheets, records, and payroll.
  • Vendor Accountability: Factor sustainability performance into supplier evaluation and contract renewals.
  1. Waste Reduction
  • Electronic Waste Recycling: Donate or recycle outdated equipment via certified providers.
  • Minimise Digital Waste: Optimise storage and reduce data redundancy in internal systems.
  • Reduce Physical Waste: Encourage reusable items, compostable products, and responsible disposal in offices.
  • Target: Zero Waste: Achieve 80% landfill diversion by 2027.
  1. Travel and Transportation
  • Remote-First Operations: Encourage virtual meetings and flexible work to reduce commuting and travel emissions.
  • Low-Carbon Travel: Promote public transport, car sharing, and cycling through staff incentives.
  • Sustainable Recruitment Events: Use local venues, avoid printed materials, and work with eco-conscious event partners.
  • Carbon Offsetting: Offset unavoidable travel emissions through certified carbon offset projects.
  1. Water Efficiency
  • Water-Saving Fixtures: Install low-flow systems across office sites.
  • Monitor Usage: Regularly assess consumption to identify waste or inefficiency.
  • Promote Awareness: Provide education on water-saving practices in the workplace and remotely.
  1. Employee Engagement
  • Sustainability Induction: Introduce environmental policies during onboarding for new team members.
  • Training & Workshops: Offer ongoing education on sustainability practices and personal impact.
  • Green Champions: Form a staff-led group to drive initiatives and promote accountability.
  • Incentivise Action: Recognise and reward employee contributions to sustainability.
  1. Client and Community Impact
  • Sustainable Practices in Care Delivery: Promote digital documentation, efficient scheduling, and reduced travel in client-facing work.
  • Raise Awareness: Share information about climate-conscious care practices via our platforms.
  • Build Partnerships: Work with like-minded organisations to advance green goals in health and care.
  • Support Local Efforts: Engage in local sustainability events and initiatives that align with our values.
  1. Eco-Friendly Workspaces
  • Sustainable Design: Use eco-conscious materials and design principles in office renovations or relocations.
  • Natural Resources: Increase reliance on natural lighting and ventilation to cut down energy use.
  • Eco-Materials: Choose furnishings and supplies made from recycled or renewable sources.

Monitoring, Measurement and Reporting

  • Carbon Tracking Software: Use specialist tools to monitor energy, travel, and system-based emissions.
  • Annual Environmental Report: Publish a yearly sustainability update including performance, achievements, and next steps.
  • Departmental Reviews: Integrate sustainability metrics into team KPIs and management evaluations.
  • Third-Party Validation: Use independent environmental consultants to review data and progress.

Conclusion

At 24/7 Exceptional Care, we understand that caring for people means also caring for the planet. Our commitment to carbon reduction is a natural extension of our mission to provide high-quality, compassionate care — and to do so responsibly.

By embedding sustainability into our strategy, culture, and daily operations, we are helping shape a greener, healthier future for the communities we serve. We pledge to continually evolve, adapt, and lead — proving that even in care staffing, we can take bold steps toward a low-carbon economy.

Together, let’s make exceptional care truly sustainable.