Privacy Policy

24/7 Exceptional Care

Your Trusted Partner for Clinical and Non-Clinical Staffing Solutions

Introduction:

At 24/7 Exceptional Care (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

This policy applies to all employees, job applicants, clients, suppliers, contractors, and any other individuals whose personal data we process. By engaging with 24/7 Exceptional Care, you consent to the collection, use, and processing of your personal data as described in this policy.

Information We Collect

We collect personal data to provide staffing services and ensure the smooth operation of our recruitment processes. The personal data we collect may include, but is not limited to:

1. Personal Information

  • Full name
  • Date of birth
  • Contact details (address, phone number, email)
  • National Insurance number
  • Passport or other identification details
  • Work permit or visa status
  • Emergency contact details

2. Employment and Recruitment Information

  • CVs, employment history, qualifications, and certifications
  • References and background checks
  • Payroll and banking details
  • Right to work documentation
  • Job application forms and interview notes

3. Website and Communication Data

  • IP address and device information
  • Browsing behavior on our website
  • Cookies and tracking technologies
  • Email correspondence and communication logs

How We Collect Data?

We collect personal data through various methods, including:

  • Directly from individuals when they apply for jobs, use our services, or communicate with us.
  • From third-party references, background checks, and publicly available sources.

Through our website, job portals, and digital communication platforms.

Purpose of Processing Personal Data

At 24/7 Exceptional Care, we process personal data for the following key purposes:

  • Recruitment and Employment: To assess job applications, verify qualifications, and manage employment contracts, including onboarding.
  • Business Operations: To provide efficient staffing solutions and ensure smooth business operations.
  • Legal and Compliance: To comply with employment laws, tax regulations, and other legal obligations.
  • Security and Fraud Prevention: To safeguard against unauthorized access, fraud, and security threats.
  • Marketing Communications: To send updates and newsletters (only with consent).
  • Training and Development: To manage employee training and professional development activities.

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Contractual Obligation: To fulfill employment contracts or client agreements.
  • Legal Compliance: To meet obligations under employment, tax, and regulatory laws.
  • Legitimate Interests: For business operations and service improvements.
  • Consent: For marketing communications or other specified data processing activities.

Data Sharing and Disclosure

We may share personal data with:

  • Clients and Employers: For recruitment services and job placements.
  • Service Providers: Including payroll processors, IT support, and background check agencies.
  • Regulatory Authorities: Such as HMRC, law enforcement, or regulatory bodies if required by law.
  • Business Partners: When necessary to deliver our services.

Important: We do not sell or rent personal data to third parties.

Data Storage and Retention

  • We securely store personal data using encrypted systems and limit access to authorized personnel only.
  • Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
  • When data is no longer needed, it will be securely deleted or anonymized.

Data Security

We use appropriate technical and organizational measures to protect your data, including:

  • Encryption & Secure Storage: For both data in transit and at rest.
  • Access Controls: To ensure only authorized personnel access sensitive data.
  • Regular Security Reviews: Including audits and risk assessments.

Your Rights

Under UK GDPR, you have the following rights:

  • Right to Access: Obtain a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data under certain conditions.
  • Right to Restriction: Limit the way we process your data.
  • Right to Data Portability: Transfer your data to another provider.
  • Right to Object: To certain types of data processing.
  • Right to Withdraw Consent: At any time, especially for marketing.

To exercise your rights, please contact us using the details below.

Cookies and Website Tracking

Our website uses cookies and tracking tools to improve user experience and gather analytics. You can control your cookie preferences in your browser settings. Please see our Cookie Policy for more details.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and recommend reviewing their policies.

Updates to this Policy

We may update this policy from time to time. Any changes will be published on our website with the updated effective date. Please review it regularly to stay informed.

Contact Us

If you have questions, concerns, or would like to exercise your data rights, contact:

24/7 Exceptional Care

Email: 247exceptionalcare@gmail.com
Phone: 07464221953
Landline: 03338807802